Do you ever realize how shopkeepers take your advantage when you trust them? This is a story of a subway restaurant whose cashier cheated me for last 4 transactions. I regularly visit to this subway restaurant so I became a known face to the cashier, later I stopped asking for the receipt as I knew the rate of my sub. Jignesh Patel/Bharat Patel took the advantage when he saw I am not asking for receipt and every time paying through credit card so he started charging me $7.35 instead of $5.58.
I work for Gaebler Ventures LLC and my office is next to this subway restaurant from 615 W. Lake St, Chicago. I have seen this cashier handling the counter for last 3 years so I doubt if he is the one who owns the restaurant. I asked him for the business card and he handed me one which has two names Jignesh Patel and Bharat Patel on it so I don’t know what his name is. I love subway subs and chicken teriyaki is my favorite one. I normally visit to Jignesh Patel’s subway restaurant 2-3 times a month and I take a footlong chicken teriyaki sub with no drink and snacks. The rate of this sub is $5 and comes to $5.58 with tax. Every time I use my debit/credit card to buy the sub, the cashier noticed that over the time and started billing me more seeing that I am not asking for the receipt after the purchase.
I was going through my statements then I realized I have been billed for $7.35 from the same subway restaurant for 4 times in month of January and February. I decided to go and buy another one and crosscheck what he is billing for. That day he billed me $5.58 then I showed him my statements and asked why he billed me $7.35 for last 4 times. He said me “the combo comes with $7.35 so you might have taken the combo for last 4 times”. I was surprised to listen that from his mouth as he knows I don’t take the combo, I was expecting he will apologize and return my money. I left my statements and visiting card with him and asked him to get back to me. He said to get back in 2 days but he has not called me in last 10 days.
Later I wrote to SUBWAY from their “ASK US” page, here is the detail from our conversation.
This subway is near to my work place and I have gone for lunch for 4 times in month of January and February. The cashier Jignesh Patel kept charging me $7.35 for a foot long chicken teriyaki with no drinks and snacks for last 4 times. I visited the store again today and ask for the same one he just charged me $5.58 and this time I asked for the receipt that i was never asking him before. I am a familiar face to him as i visit them regularly, the guy knows that i don’t take the combo still he was charging me $7.35 every time. I left my credit card printouts with him to follow on. This is a serious cheating to customers; i want a follow up on this.
Friday, February 27, 2009
Dear Mr. Nayak:
Thank you for taking the time to share your comments with us. Our customers
provide us with valuable input, which we use to improve our operations. As
part of that commitment, we know that we have to continuously seek
improvement and monitor our performance.
All restaurants are individually owned and operated. In order for our local
regional office to investigate this properly, we need to know the exact
location of the SUBWAYR restaurant that you have visited. Can you please
reply by e-mail or by calling me at 1-800-888-4848 to provide me with a
complete address of the location you visited? Please refer to the Customer
ID listed below when replying.
I appreciate that you took the time and effort to contact us and am looking
forward to hearing from you at your earliest convenience.
Peggy Mccarthy x8201
Customer Care Representative
Customer ID: 1751713
Thanks for coming back on this issue.
Here is the address:
615 W. Lake St
Chicago, IL, 60661
Peggy, I don’t know if I will be able to prove it or not as I have no prove that I have not taken drinks and chips. If you have cameras on stores then that can only prove my honesty but honestly i will write a review on the store on my blog www.sannayak.com on this issue. I know the owner has taken advantage on my simplicity and i hate it.
Customer ID: 1751713
Theme of the story is never forget your duty even if you know or trust someone. Never forget to ask for a receipt when you buy something.
Web Design Blog Says: September 14th, 2009 at 8:56 am
Lesson: If you are using credit card to be charged for anywhere where credit card leaves your hands, always ask for receipt and file it somewhere and reconcile with your card statement when it comes (at which point you can discard the tiny receipts if the statement is correct).